Refund & Cancellation Policy

Last updated: 23 July 2026

This page is a working draft written to cover the standard points a payment gateway (including Razorpay) checks for during onboarding. Please review and adjust the specific timelines below (e.g. the 24-hour cancellation window) to match how you actually want to run this before it goes live.

1. Order cancellation

Orders can be cancelled free of charge any time before they are marked "Confirmed" by us, from your Orders page.
Once an order has been confirmed and prepared for pickup/dispatch, it can no longer be cancelled online — please contact us directly and we will do our best to accommodate the request if preparation has not started.
We reserve the right to cancel an order and issue a full refund (where payment has been made online) if a product is out of stock, mispriced, or otherwise cannot be fulfilled.

2. Returns

Because seeds are an agricultural input where germination and quality depend on proper storage from the moment of sale, and to protect the integrity of the supply chain:

Seed packets/bags that have been opened, or where the tamper-seal has been broken, cannot be returned, except in the case of a genuine quality defect (see below).
Unopened, unused products in their original packaging can be returned within 7 days of delivery or pickup, provided the packaging is intact and the batch/expiry has not lapsed.

3. Damaged, defective, or incorrect items

If you receive a product that is damaged, defective, expired, or different from what you ordered, please contact us within 48 hours of delivery/pickup via the Contact page, with your order number and photos of the product and packaging. We will arrange a replacement or a full refund, at our discretion, once verified.

4. Refund method and timelines

Approved refunds for orders paid online are processed back to the original payment method through our payment gateway, Razorpay, typically within 5–7 business days of approval, subject to your bank/UPI provider's own processing time.
For orders paid by cash on delivery or paid directly at the dealer, refunds are made via bank transfer or UPI to a payment method you provide, within the same timeline.
Shipping/delivery charges, where applicable, are refunded only if the return or cancellation is due to an error on our part (wrong/damaged/defective item).

5. How to request a cancellation, return, or refund

Cancel directly from your Orders page where the option is available, or contact us at support@vpeseeds.in / +91 90390 21144 / +91 94250 64138 with your order number for anything else. We aim to respond to all refund/cancellation requests within 2 business days.